General Terms and Conditions (AGB)

 

Last updated: 05.03.2026

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1. Provider and Scope

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1.1 Provider of the services is:

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Name: Lisa Rosato
Business Name: Collective Anchors
Business Address: Gräfeflingerstraße 126, 81375 Munich, Germany
Email: info@collective-anchors.com
Website: https://www.collective-anchors.com

(hereinafter referred to as the “Provider” or “Coach”).

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1.2 These Terms and Conditions apply to all agreements between the Provider and clients regarding coaching services, workshops, keynote speaking engagements, and related consulting services.

1.3 These Terms apply regardless of whether the client acts as a business customer (B2B) or consumer (B2C).

1.4 Any differing terms of the client shall only apply if expressly accepted in writing by the Provider.

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2. Services and Subject of the Contract

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2.1 The Provider offers services including but not limited to:

• Individual 1:1 coaching programs (e.g., 6-month coaching engagements)

• Individual coaching sessions

• Workshops and training sessions

• Keynote speaking engagements

• Consulting and advisory services

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2.2 The exact scope of services, duration, session structure, pricing, and payment terms result from:

• the offer page on the website

• individual agreements

• booking confirmations or invoices.

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3. Contract Formation

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3.1 A contract between the Provider and the client is concluded when:

• the client books a service through the website or booking system

• the client accepts an offer via email or written agreement

• or the client confirms a booking after a consultation call.

 

3.2 By confirming a booking, the client acknowledges and accepts these Terms and Conditions.

 

4. Delivery of Services and Appointments

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4.1 Coaching sessions and consultations are generally conducted online (e.g., via Zoom or similar platforms), unless otherwise agreed.

4.2 Workshops and keynote engagements may take place online or in person depending on the specific agreement.

4.3 Participation in coaching sessions or workshops is voluntary. If a client does not attend a scheduled session due to personal reasons (e.g., scheduling conflict, illness, technical issues), there is generally no entitlement to refunds unless otherwise agreed.

4.4 The Provider may reasonably adjust schedules, platforms, or formats if necessary (e.g., technical adjustments or scheduling changes), provided the core service remains unchanged.

 

5. Use of Third Parties

5.1 The Provider may involve qualified assistants, facilitators, or subcontractors in delivering services if necessary.

5.2 Unless explicitly agreed otherwise in writing, the client has no claim to services being delivered exclusively by a specific individual.

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6. No Guaranteed Results and Client Responsibility

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6.1 Coaching and consulting are service-based activities. The Provider commits to delivering the agreed service but does not guarantee specific outcomes.

6.2 In particular, the Provider does not guarantee:

• business success

• promotions or career outcomes

• revenue increases

• personal transformation results.

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6.3 The client remains fully responsible for their decisions, actions, and implementation.

 

7. Program Duration and Structure

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7.1 Coaching programs may have a fixed duration (e.g., six months), depending on the booked offer.

7.2 Coaching sessions must generally be used within the agreed program duration unless otherwise arranged.

7.3 The Provider reserves the right to reasonably adapt program structures if necessary, provided the essential character of the service remains unchanged.

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8. Prices and Payment Terms

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8.1 The prices agreed at the time of contract conclusion apply.

8.2 Payments may be made via:

• bank transfer

• online payment services

• invoice payment

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8.3 Coaching programs typically require payment in advance or according to an agreed payment plan.

8.4 In case of payment delay, the Provider may suspend services until outstanding payments are settled.

Statutory late payment interest may apply.

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9. Consumer Right of Withdrawal (B2C)

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9.1 Consumers may have a statutory right of withdrawal depending on applicable law.

9.2 If the client explicitly requests that services begin before the withdrawal period expires, the withdrawal right may expire in accordance with legal regulations.

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10. Intellectual Property and Use of Materials

10.1 All materials provided during coaching sessions, workshops, or presentations (including documents, presentations, and workbooks) are protected by copyright.

10.2 Clients receive a non-exclusive, non-transferable right to use these materials for personal purposes only.

10.3 Clients are prohibited from:

• copying or reproducing materials
• sharing materials with third parties
• publishing or distributing materials
• using materials for commercial purposes without permission.

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11.Use of Assessments and Free Resources

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The Provider may offer assessments, tools, worksheets, frameworks, or other free resources (e.g., the "Human KPI Map" assessment) on the website or through email registration.

These materials are protected intellectual property of the Provider.

Users are granted a limited, non-exclusive, non-transferable right to use these materials for personal use only.

The following actions are strictly prohibited without prior written consent of the Provider:

• copying or reproducing the assessment or framework

• distributing or sharing the assessment publicly

• modifying or creating derivative works based on the assessment

• using the assessment for commercial purposes, training, or consulting

• presenting the assessment or framework as one's own work

Unauthorized use may result in legal action.

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12. Confidentiality

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12.1 Both parties agree to treat confidential information shared during coaching or consulting as strictly confidential.

12.2 This obligation continues after the end of the contractual relationship.

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13. Liability

 

13.1 The Provider is liable only for damages caused by intentional misconduct or gross negligence, to the extent permitted by law.

13.2 In cases of slight negligence, liability exists only for breaches of essential contractual obligations and is limited to foreseeable damages typical for the contract.

13.3 Liability for indirect damages, consequential damages, or loss of profit is excluded to the extent legally permissible.

13.4 Coaching services do not constitute legal, medical, psychological, financial, or tax advice.

 

14. Marketing and Communication

14.1 The Provider may use marketing activities such as:

• website marketing

• social media marketing

• email newsletters

• event invitations or workshop announcements.

14.2 Email communications may include updates, content, or information about services.

Clients can unsubscribe from marketing emails at any time.

14.3 Further details about tracking technologies and data processing are provided in the Privacy Policy.

 

15. Testimonials and References

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15.1 The Provider may use testimonials, feedback, or references from clients for marketing purposes if the client has provided them voluntarily and has not objected to their use.

15.2 Testimonials may be anonymized upon request if reasonably possible.

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16. Photo and Video Recordings at Events

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During workshops, speaking engagements, or events, photo or video recordings may be made for documentation and marketing purposes.

Participants may appear in such recordings.

If a participant objects to this, they may inform the Provider before or during the event.

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17. Data Protection

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The processing of personal data is governed by the Provider’s Privacy Policy available on the website.

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18. Governing Law and Jurisdiction

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18.1 These Terms are governed by the laws of the country in which the Provider is registered.

18..2 The place of jurisdiction for disputes shall be the Provider’s place of business, unless mandatory consumer protection laws provide otherwise.

18.3 If individual provisions of these Terms are invalid or unenforceable, the remaining provisions remain unaffected.